Age verification.?

I am 35 years old,but because i do not have a passport,driving liecence or credit card Orange Mobile refuse to turn off the adult content block on my mobile phone.I have complained via letter,email+ phone to customer services.They checked for me on the electrol roll,but i dont list myself for 3rd parties on it as i was victim of identity theft.Orange just say 'sorry we cannot do anything'.Most places accept diffrent i.d,bills etc.Why not Orange?